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  2. FAQ's
  3. Have a question? Your answer is probably here

Have a question? Your answer is probably here

  • Pricing & Plans
  • Logging in to your Swarmify Dashboard
  • Changing your membership
  • How to change the poster/thumbnail for a YouTube or Vimeo video
  • Using a standard HTML Video tag with SmartVideo
  • How do I change the email address on my account?
  • Does SmartVideo work on a Wix site?
  • Why are a few videos playing back in lower quality than expected?
  • Why do I get an upload error in my WordPress Media Library?
  • Does SmartVideo support playback speed controls?
  • How do I get support from Swarmify?
  • How does the SmartVideo WordPress Plugin work?
  • What if I don't use WordPress?
  • What's the difference between SmartVideo and YouTube?
  • What's the difference between SmartVideo and Vimeo?
  • What's the difference between SmartVideo and Wistia?
  • How do I know SmartVideo is working?
  • How does SmartVideo improve my page speed?
  • What is a “SmartVideo score?”
  • What does “quality improvement” mean?
  • What are “customer saves?”
  • What is a “rebuffer?"
  • How do I exclude a video from SmartVideo?
  • What bitrates do you encode in?
  • Does SmartVideo provide DRM?
  • Does SmartVideo support live streaming video?
  • Does SmartVideo have captions or subtitles?
  • Does SmartVideo work with background videos?
  • What parts of the SmartVideo player are customizable?
  • How are video views counted?
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